Pelatihan dan Pendampingan Penyusunan SOP Pelayanan Bagi Pedagang di Pasar Kertasari, Kabupaten Badung

Authors

  • Giantari I G. A. Ketut Udayana University, Denpasar Bali, Indonesia
  • Sukaatmadja I Putu Gde Udayana University, Denpasar Bali, Indonesia
  • Ekawati Ni Wayan Udayana University, Denpasar Bali, Indonesia
  • Adnyani Dewi I G. A Udayana University, Denpasar Bali, Indonesia
  • Kerti Yasa Ni Nyoman Udayana University, Denpasar Bali, Indonesia
  • Purbadharmaja Ida Bagus Putu Udayana University, Denpasar Bali, Indonesia
  • Tirtayani I Gusti Ayu Udayana University, Denpasar Bali, Indonesia

Keywords:

SOP, Service, Buyer Satisfaction, Kertasari Market

Abstract

This community service is carried out against the background of the wishes of the market head and traders who want to give satisfaction to buyers who shop at the Kertasari market. To give satisfaction to buyers, one way that can be taken is to provide the best service. Therefore, the purpose of this service is to provide understanding to market leaders and traders about the process of providing the best quality service. This service is in the form of a day training with resource persons: Dr. I Putu Gde Sukaatmadja, SE, MP, and continued with weekly consultations or mentoring after 2 times of training. This service takes place in the Kertasari Market, Badung Regency. After the service is carried out, the traders know the Standard Operating Procedure (SOP) of service, from greeting, serving with a smile, to saying thank you. If it can be implemented properly, then buyer satisfaction at the Kertasari Market, Badung Regency will increase.

Downloads

Download data is not yet available.

References

Badung Dalam Angka, 2018

Laporan Kinerja Pasar Kertasari, 2018

Downloads

Published

2022-02-28

How to Cite

Giantari I G. A. Ketut, Sukaatmadja I Putu Gde, Ekawati Ni Wayan, Adnyani Dewi I G. A, Kerti Yasa Ni Nyoman, Purbadharmaja Ida Bagus Putu, & Tirtayani I Gusti Ayu. (2022). Pelatihan dan Pendampingan Penyusunan SOP Pelayanan Bagi Pedagang di Pasar Kertasari, Kabupaten Badung. Jurnal Mitra Pengabdian Farmasi, 1(2), 37–39. Retrieved from https://ejurnal.akfar-mandiri.ac.id/index.php/abdimas/article/view/12

Issue

Vol. 1 No. 2 (2022): Februari 2022

Section

Articles

License

Copyright (c) 2022 Giantari I G. A. Ketut, Sukaatmadja I Putu Gde, Ekawati Ni Wayan, Adnyani Dewi I G. A, Kerti Yasa Ni Nyoman, Purbadharmaja Ida Bagus Putu, Tirtayani I Gusti Ayu

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

Authors who publish with this journal agree to the following terms:

  1. Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under Creative Commons Attribution 4.0 International License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
  2. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
  3. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (Refer to The Effect of Open Access).